We are also equipped for general calibration needs. This could be as simple as an eyepiece graticule or large X / Y tables. For more information on this service, please Contact Us.
The single most common reason for calls to our technical support line is burned-out light bulbs, and this is the first thing you should check if your illumination system stops working. It is also a good idea to order one or two spare bulbs when purchasing your new microscope, as bulbs will eventually need replacing.
Having spare bulbs on hand prevents downtime waiting for a new bulb to arrive. If you are not sure what kind of bulb you need for your microscope, check out our Replacement Bulb page.
All our engineers are trained in house but occasionally attend training workshops from main manufacturers.
It is our policy that should you wish to cancel your servicing visit; we would require a minimum of 7 days’ notice. Failure to do this will result in a cancellation fee of £250 + VAT.
Upon arrival to site, if there are less microscopes or equipment to service than initially advised, the full rate will still be chargeable. Any changes to the job must be made aware to us two working days before the scheduled visit.